Select Business Manager

How to select your Business Manager in SaleAds.ai

After connecting your Facebook account, the next step is to select the Business Manager that contains your advertising assets.

I'll explain how to choose the correct Business Manager for your ads.

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What is the Business Manager?

The Business Manager is Meta's tool where all of a company's advertising assets are managed:

• Facebook Pages

• Advertising accounts

• Pixels

• Product catalogs

• Users and permissions

Important: Each business in SaleAds.ai is linked to a single Business Manager.

Each business in SaleAds is linked to a single Business Manager.

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Access Settings

After connecting with Facebook, you will automatically see the Meta setup screen. If you don't see it:

1. Go to Connected Accounts

2. In the Meta Ads section, click "Complete Setup"

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Step 1: Select Business Manager

View Available Business Managers

You will see a list of all the Business Managers you have access to with your Facebook account.

Each Business Manager shows:

• Name of the Business Manager

• ID single

• Status (active/inactive)

Choose the Correct One

1. Identify your business's Business Manager

2. Click to select it

3. The Business Manager will be highlighted

Tip: If you have multiple Business Managers, choose the one that contains the ad account and page you will use for your ads.

You have the power to choose the correct Business Manager.

Use the Search

If you have many Business Managers:

1. Use the field "Search Business Managers..."

2. Type part of the name

3. The list will filter automatically

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I can't find my Business Manager

Possible Cause 1: You didn't grant access during connection

Solution:

1. Return to the Connected Accounts screen

2. Disconnect the Meta account

3. Reconnect

4. In the Facebook authorization, make sure to select ALL the Business Managers

I'll explain how to resolve this issue in the following steps.

Possible Cause 2: You don't have an admin role

Solution:

1. Go to business.facebook.com

2. Verify that you can see the Business Manager

3. If you can't, contact the administrator to add you

You have the power to resolve this issue by contacting the administrator.

Possible Cause 3: The account is restricted

Solution:

1. Check your account status in Meta Business Suite

2. If there are restrictions, follow Meta's instructions to resolve them

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I don't have a Business Manager

If no Business Manager appears in the list, it means that:

1. You don't have a Business Manager created, or

2. You didn't grant access during the connection

What to do

Create the Business Manager and then reconnect Meta so it appears in SaleAds.ai:

Account creation (Business Manager and Instagram) →

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Confirm Selection

Once the correct Business Manager is selected:

1. Check that the name and ID are correct

2. Click on "Next"

3. It will proceed to the Ad Account selection

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Change Business Manager Later

If you need to change the Business Manager later:

1. Go to Connected Accounts

2. Click on "Edit Configuration"

3. You will be able to select a different Business Manager

Warning: Changing the Business Manager may affect strategies you already have configured.

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Common Errors

"No Business Managers found"

Message: We couldn't find any Business Manager in your Meta account.

Causes:

1. You don't have a Business Manager created

2. You didn't grant access during authorization

3. Temporary connection problem with Meta

Solution:

1. Verify that you have a Business Manager in business.facebook.com

2. If you don't have one, create it

3. Disconnect and reconnect Meta in SaleAds.ai

"Error loading Business Managers"

Cause: Communication problem with the Meta API.

Solution:

1. Click on "Retry"

2. Wait a few seconds and try again

3. If it persists, try in 5-10 minutes

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Next Step

Once the Business Manager is selected:

Next: Set up Ad Account →